Support

We're here to help you start your mornings with grace

Something not working, a question about billing, or feedback about your morning call? Email us and a real person will reply, usually within 24 hours on business days.

Email support

Technical help, billing questions, or feedback about Morning Grace. We typically respond within 24 hours during business days.

support@bridgebotai.com

Privacy & your data

Read what the app collects and why, or find out how to delete your account and everything we hold about you.

Privacy policy

Terms & subscriptions

Plans, free trial, auto-renewal, cancelling and refunds, and the rest of the agreement between you and BridgeBot AI.

Terms & conditions

Questions

Frequently asked questions

My alarm didn't ring. What happened?

Check that notifications are enabled for Morning Grace in your device settings, that Focus or Do Not Disturb modes allow alarms, and that battery optimization isn't preventing the app from running in the background. Morning Grace prefetches your prayer the night before, so it will ring even if you have no connection in the morning.

What iOS version do I need?

Morning Grace uses Apple's AlarmKit framework for reliable alarms, which requires a recent version of iOS. Please make sure your device software is up to date.

Does Morning Grace work without an internet connection?

Yes. Your morning prayer is downloaded to your device the night before, so your alarm and your prayer both work fully offline.

Can I replay past prayers?

Yes, your call history lets you replay any past morning prayer you have listened to.

How much does Morning Grace cost?

Morning Grace is a paid auto-renewing subscription. There is an annual plan, "One Year of Mornings", offered with a free trial week, and a monthly plan, "Month by Month". The price of each plan and your local currency are shown in the app before you buy, exactly as configured in the App Store.

How does the free trial work?

The annual plan is offered with a free trial week. The exact length of the trial is shown in the app before you start it. At the end of the trial it converts into a paid subscription automatically, unless you cancel at least 24 hours before the trial ends. If you buy a subscription while a trial is running, any unused portion of the trial is forfeited. Trials are subject to Apple's rules, including any limit on how often the same Apple Account may take one.

How do I cancel my subscription?

Cancel in your Apple Account subscription settings on your device: open Settings, tap your name at the top, then Subscriptions, then Morning Grace. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Deleting the app does not cancel your subscription, and neither does deleting your account inside the app. Billing is held by Apple, so it has to be cancelled in your Apple Account settings. Please cancel there first if you intend to stop being charged. Refunds are handled by Apple under its own policies, not by us.

I deleted my account. Am I still being billed?

Yes, unless you also cancelled with Apple. Deleting your account removes your data from our servers, but it does not cancel your subscription, because Apple holds the billing. Cancel in your Apple Account subscription settings as described above. The app shows this warning too.

I got a new phone. How do I restore my subscription?

Sign in to the same Apple Account you bought the subscription with, then tap Restore Purchase on the paywall screen, or Restore purchases in the app's profile screen. Your subscription is restored to the new device.

Because the app has no email or password, your profile itself is tied to the device, so a new phone starts a fresh profile. Restoring brings your subscription across, not your previous prayer history.

How do I delete my data?

Open the app's profile screen and tap "Delete my account". Your account is deactivated immediately and permanently purged from our servers within 24 hours. Please cancel your subscription with Apple first, as deleting your account does not stop billing. You can also request deletion by emailing support@bridgebotai.com. See our data deletion instructions for details.

Still stuck?

Email support@bridgebotai.com with your phone model, your OS version, and what you expected to happen. If it is about your account, include the identifier shown on the app's profile screen so we can find your record.